Requests for Refund from fraud

Requests for refund due to unauthorized transactions or other fraudulent use of our credit/debit card on betonlivetv.com will be considered on a case by case basis. As a courtesy, we will work with your credit card company and investigate any claims of fraudulent transactions. If determined that such transaction(s) were most likely made fraudulently using your credit/debit card, we will refund all transactions immediately. In some cases, we may request proof that steps have been taken to prevent such fraudulent activity in the future, such as but not limited to, closing of credit/debit card account used in the fraudulent transaction(s) or issuance of a new credit/debit card by your card provider. In all cases where claims of fraudulent transactions are received, the betonlivetv.com account(s) used to make purchase will be FROZEN or CANCELLED indefinitely, and steps may be taken to prevent new accounts to be opened using same user info or attempts to make additional purchases with same credit/debit card. If you have any further questions about our Refund Policy you can always contact us by phone +1-855-453-2555 or send an email to [email protected]. We are always willing to work with our customers so if you feel you are entitled to a refund for whatever reason please reach out to us and we will work with you.